I had a terrible experience with the front desk staff. They were unhelpful when I requested linen for the sofa bed, denying me basic service despite the hotel’s policies regarding children. The breakfast area was cramped, and we couldn't take our food back to our room, which was a big inconvenience for my family.

The hotel features a fitness center, outdoor pool, spacious rooms, and a mini fridge—perfect for family needs. My stay was enjoyable and felt secure, with nightly security.

horrible service but clean rooms make stay bearable

The hotel offers clean rooms, which was a huge relief. The facilities are well-maintained, but the breakfast organization could definitely use improvements.

Good or Bad?

The breakfast was wonderful! A full, hot spread with fresh ingredients each morning made our stay enjoyable. The rooms were clean and tidy, enhancing our family time together.

Customer service was lacking. front desk interactions were uncomfortable, and the atmosphere felt unwelcoming. We experienced issues with the cleanliness of our linens and the overall hotel condition.

The location offered convenience to soccer fields and nearby attractions, making it ideal for our family weekend. The kitchenette allowed us to prepare meals, which saved us time and money while traveling. A highlight was the complimentary breakfast, featuring a variety of hot and cold options, including an omelet station. However, we encountered some issues. The stove top in our kitchenette had problems, and the TV remote wasn't functioning properly. The staff seemed a bit rushed and not as welcoming during our check-out process, which left a negative impression. Additionally, I noticed the cleanliness in some common areas could be improved, especially the water clarity in the pool. Despite a few bumps, our trip fulfilled many needs, and we'll likely consider returning if improvements are made.

The rooms at Best Western Premier Ashton Suites, Willowbrook were clean and well-maintained. I particularly enjoyed having a 42-inch flat-screen TV which kept the kids entertained. The breakfast offered a good variety of options, including an omelet station that made mornings enjoyable!

The entry area could use better trash management.

Clean and well-maintained facilities

The waffles at breakfast were amazing, a real highlight! The room was clean and perfect for our family, but the outdated furnishings were disappointing.

The room was spacious and had a 42-inch flat-screen TV that kept the kids entertained during downtime. I appreciated the clean facilities and how the hotel was tidy. It definitely met the expectations for cleanliness.

My kids wished the front desk staff were more accommodating, especially during busy hours.

The room was well-maintained and had a comfortable layout, making it a nice place to relax. Housekeeping provided friendly service throughout the stay, and the property had a pleasant, clean smell. However, check-in was a frustrating experience. the rude staff member created unnecessary tension, and the breakfast options were limited on weekends, with the omelet station closed. The highlight was the breakfast variety, which included tasty sausage, home fries, and yogurt. The close proximity to stores was also a plus.

It was just a prime choice for a lightning stop in Houston with great value for the money. The breakfast omelet bar was a highlight and made mornings enjoyable. Make sure to ask about check-out times to avoid surprises.

This place suits me perfectly, providing free Wi-Fi, parking, and a fitness center. On my first stay, the staff helped me find places with a good exchange rate. I really appreciate their helpfulness. I’m coming back for a business trip.

The property offers clean and spacious rooms with a friendly housekeeping staff that made daily cleaning a pleasant experience. Breakfast featured a good variety, including sausage, waffles, and yogurt, although the omelet station is only available on weekdays, which felt limiting for a weekend stay.

The room was clean and quiet, making it a perfect retreat after a day of exploring (the nearby mall was a great bonus! ). Staff members were genuinely friendly and accommodating.

The breakfast could use a bit more variety, especially on weekends.

Great parking and friendly staff, but check-in was confusing and slow.